We’re looking for two enthusiastic people to join our friendly and helpful Customer Engagement team. This is our unified Sales and Support function and is customer-orientated, problem-solving focused, and fast moving. These are graduate level positions with a degree qualification being desirable although not essential.
Location: Sheffield S2
Hours: Full time, although we will consider 4 days a week or school hours
Salary band: £22-£25k depending on experience
Based in Sheffield, myhrtoolkit deliver human resources (HR) management software throughout the UK and beyond. Our software as a service (SaaS) system is specifically designed for small and medium sized businesses and streamlines the HR function with easy-to-use online tools. We are growing steadily and have great ambition to build the business.
The role has three main components: sales, onboarding and ongoing support – all utilising a strong customer-focused delivery.
Myhrtoolkit is aimed at SMEs who contact us because they are genuinely interested in HR software. You will be responsible for progressing these enquiries, showcasing the software, encouraging prospects to sign up, helping them get started and then helping them in the years ahead.
- Work within our end-to-end sales process – progressing mainly inbound sales enquiries from initial contact
- Answer questions, deliver guided tours via screen share, set up free trials, close leads
- Set up systems for customers and hand hold them through the setup phase and then onboarding their users
- Help new customers engage with the product and use more features
You will provide the first point of contact for customers needing help; a mix of usage questions and requests for advice or coaching. You will be helping customers who are asking “how do I?” as well as people reporting bugs. You will:
- Be our first point of contact for customer questions about the myhrtoolkit application; a mix of issues, some requiring diagnostic skill and others advice or coaching
- Be responsible for recording and diagnosing all user queries and faults before resolving or escalating as appropriate
Through helping customers to get set up and to get the most value out of their system, you will play a big part in promoting customer retention.
Helping to promote the Toolkit to a wider audience by delivering sales and training webinars, as well as occasional customer visits and attending exhibitions etc.
Gain a comprehensive knowledge of our target market; understand who our competitors are and their strengths and weaknesses.
High level technical knowledge is not required; you’ll be focused on our app from a User perspective rather than infrastructure. We’ll teach you all about the system to help you reach super-user standard.
Skills & Experience
Previous sales or customer-facing experience is highly desirable, as is experience in a B2B sales or support environment (ideally SaaS, although not essential). If not from a software background, you’ll probably have worked in an environment with a wide variety of customers, managing volumes of incoming leads/queries.
You’ll have well developed interpersonal and communication skills and be someone who enjoys talking to people, able to be consultative and authoritative when required. Confidence and proficiency in articulating information simply to predominantly non-technical users are essential with a clear and concise writing style coupled with basic good numerical skills.
Strong problem solving skills are a must.
You will have an ability to manage detail; keeping our CRM up to date and following our processes.
You’ll need good Microsoft Office skills especially Word and Excel and some knowledge of how the internet works. A basic understanding of online software products would also be very useful. Experience with Zoom, Active Campaign, Hubspot or Sharpspring would be great.
Our ideal person will be an outgoing people person, with a natural empathy for customers. We need someone who is happy talking on the phone and communicating effectively using different mediums such as email and chat.
We look for excellent listening skills coupled with the ability to adapt to the person ‘at the other end’. You will know instinctively how and when to ask questions, when to listen, when to be persuasive and when to lead.
You will have good attention to detail as well as being eager to investigate and question.
You will be well organised, self-motivated, and able to manage your own time. We like the kind of people who can take responsibility for their own day to day activities and take things and run with them. A willingness to be involved in tasks outside of their direct role is good too.
We want someone who wants to continually improve and learn; through internal resource, external training and online learning.
Selection process details:
Candidates must submit:
- a current and relevant CV
- a covering letter or email (1 page max) setting out why you are interested in the role and how you meet the essential skills and experience required
The job advert lists the essential, specialist skills and experience as well as key competencies required for the role.
At the CV review/sift stage we will use your relevant skills and experience to determine your suitability for the role. If invited to an interview, we will ask you questions based on the skills and experience in the job advert.
We conduct competency based interviews which means the interviewers will ask open-ended questions to which they are seeking answers/evidence of essential, previous experience in order to guide their hiring decision. Some roles may also require us to use assessments as part of the interview process.
Ready to apply?
To apply send your CV and covering email to [email protected]