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Reset user passwords – controllers

Controller privileges are required to reset a user’s password. An email that contains a login reset link will be emailed to the controller for them to forward to the user. Upon clicking on the link, the user will be able to change their password and also their username if they wish to.

Quick summary

  • go to Security centre at the top-right of the page
  • click on Actions button next to the user’s record
  • Click Reset password
  • pass the details to the user

Detailed instructions

Go to Security centre at the top-right of the page.

Reset user password

Depending on your email system, the email may take a few minutes to be picked up in your mail box. You could give it about 15minutes for the email to get to you. If you still have not got the email, it’s important to double check your email address to make sure it is correct. Alternatively, you could try a different email address.

When you have received the email, it will contain a link which will enable the user to update their password; forward it to the user for them to use the link. Please let them know that the link is temporary and must be changed.

manually retrieve password
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