Without security questions activated, users will be asked for their date of birth to validate their login credentials. Security questions give more choices by allowing users to choose from a variety of questions and specify answers that they are not likely to forget. Security questions are used when users try to recover forgotten passwords.
In this document, we cover how controllers can enable security questions for their organisation and how users can use it.
Choosing security questions and answers – (General Users)
It is mandatory to answer at least ONE question. Answering two or three questions is recommended.
Editing my security questions and answers – (General users)
Enabling security questions for my organisation – (Controllers only)
A controller can enable security questions in> .
If the option is disabled as above, click “Disable” to enable security questions.
Resetting forgotten security answers – (Controllers only)
Users who can not login because they have forgotten answers to their security question can ask their controllers to reset security questions for them. After a reset by the controller, users can setup security questions afresh.
Controllers can reset security questions in>
The option to reset security questions is available only if security questions are enabled in your organisation. Click on thebutton against the user’s name and reset their questions.