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Using Security Questions for Password Recovery

Without security questions activated, users will be asked for their date of birth to validate their login credentials. Security questions give more choices by allowing users to choose from a variety of questions and specify answers that they are not likely to forget. Security questions are used when users try to recover forgotten passwords.

In this document, we cover how controllers can enable security questions for their organisation and how users can use it.

Choosing security questions and answers – (General Users)

Editing my security questions and answers – (General users)

Enabling security questions for my organisation – (Controllers only)

Resetting forgotten security answers – (Controllers only)

If a user forgets both password and security questions – (Users and Controllers)

If a controller locks themselves out – (Controllers Only)

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