Without enhanced security activated, users will be asked for their date of birth to validate their login credentials. Enhanced security gives more choices by allowing users to choose from a variety of questions and specify answers that they are not likely to forget. Security questions are used when users try to recover forgotten passwords.
In this document, we cover how controllers can setup enhanced security for their organisation to how users can use it.
Choosing security questions and answers – (General Users)
It is mandatory to answer at least ONE question. Answering two or three questions is recommended.
Editing my security questions and answers – (General users)
Activating enhanced security for my organisation – (Controllers only)
Choose “Yes” to start using Enhanced security or “No” to switch it off.
Resetting forgotten security answers – (Controllers only)
Users who can not login because they have forgotten answers to their security question can ask their controllers to reset security questions for them. After a reset by the controller, users can setup security questions afresh.
Controllers can reset enhanced security in >
Click on thelink for the employee whose security questions you would like to reset.