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Frequently Asked Questions and Diagnostics

This page provides solutions and suggestions for resolving common questions that arise whilst using myhrtoolkit.


I can see TOIL and don’t need it/ I need to use TOIL and can’t see it!

What happens when a Holiday Request is neither approved nor denied?

How do I change the holiday year?

A manager can’t see holiday requests from their team


A manager can’t see sickness absence information

How can I define the allowable types of General Absence?


User access to pay records

I need to remove an expired formal warning from an employee

How do I enable the recording of user’s bank details in myhrtoolkit?


Problems with maintaining a login


A user is not receiving notifications

A manager user can not see features that they expect to see

How do I integrate myhrtoolkit with my calendar?

How do I manage currency and bank holidays for international locations?

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  • 3 month MOT3 month MOT


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