This page provides solutions and suggestions for resolving common questions that arise whilst using the myhrtoolkit HR software system.
This is a global setting controlled via> > > .
If you have this facility turned on, a new TOIL page will appear in> and > .
Related guide: Recording and managing TOIL
If a holiday request is not approved by the starting date of the holiday, the system will display additional advisory messages. The request will remain available for approval.
Whilst a manager may lead a team, their team’s holiday requests may be dealt with separately. For the manager to receive the holiday requests, they will need to be setup as a holiday manager for a group containing their team.
Note – an employee can be part of more than one holiday groups.
Managers can receive notifications about when members of their team go on holiday without being a holiday manager. This is controlled globally from> > .
Related guide: Managing holiday settings - Controllers
To see absence information, a manager needs to be an ‘Absence Manager’ (> > ).
Note – To be assigned as an Absence manager, the user must be a Manager.
Related guide: Sickness absence settings - Controllers
Read our guide to General Absence types.
If your users can not see their pay record, or managers have too much access to pay information…
This can only be enabled by a call to the myhrtoolkit support desk.
If you're having trouble logging into your myhrtoolkit system account, see our guide to troubleshooting when logging in.
Occasionally users experience issues with staying logged into myhrtoolkit, see the staying logged in support page for information on how to resolve it.
Note – Our servers run scheduled maintenance between 4am and 5am every Saturday. In the event that you are trying to access the system during this time, you may temporarily have issues logging in and/or using your myhrtoolkit.
If a User isn’t receiving notifications – holiday, document, weekly email, etc. notifications – look at these areas:
If a Manager user does not have features available which they expect, it is probably a rights issue. If they can’t see —
Note – Other management features, such as being able to create appraisal profile, access to disciplinary records, setting up new employees, etc., are also set by a controller via> > .
Holiday dates, etc. can be integrated into external calendars. Seeg how to configure this with common calendar systems in the Calendar integration support page.
Initially, it will require a call to the myhrtoolkit service desk for activation.
Your organisation may open up branches in new territories which may use a different currency to others, and operate different bank holidays.
myhrtoolkit is designed to accommodate these scenarios. When a location is set up, the country is set. To define the currencies and bank holiday arrangements for these, navigate to...