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Frequently Asked Questions and Diagnostics

This page provides solutions and suggestions for resolving common questions that arise whilst using myhrtoolkit.

  • Holidays

    Holidays are not rounding as I would expect

    I can see TOIL and don’t need it/ I need to use TOIL and can’t see it!

    What happens when a Holiday Request is neither approved nor denied?

    How do I change the holiday year?

    A manager can’t see holiday requests from their team

  • Absence

    A manager can’t see sickness absence information

    How can I define the allowable types of General Absence?

  • Management

    User access to pay records

    I need to remove an expired formal warning from an employee

    How do I enable the recording of user’s bank details in myhrtoolkit?

  • Features

    A user is not receiving notifications

    A manager user can not see features that they expect to see

    How do I integrate myhrtoolkit with my calendar?

    How do I manage currency and bank holidays for international locations?

  • Free Data Migrationfree data migration
  • Unlimited Free Supportunlimited free support
  • 3 month MOT3 month MOT

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